(網(wǎng)經(jīng)社訊)今天Aimee給大家分享一下如何郵件溝通提高買(mǎi)家體驗(yàn)度。
一、針對(duì)大量eBay訂單買(mǎi)家，對(duì)他們的回復(fù)要詳盡一些，內(nèi)容一般包括采購(gòu)量和相應(yīng)的價(jià)格，這個(gè)報(bào)價(jià)建議是包括運(yùn)費(fèi)的，給買(mǎi)家感覺(jué)是給他的一個(gè)優(yōu)惠
Hello,friend,thanks for your inquiry, we really happy to do business with you, we can give you $29.00 per items included shipping if you buy 100 pcs, and anything problem, Please contact us freely, and we will try our best to help you. Looking forward to your reply
Regards
二、針對(duì)未購(gòu)買(mǎi)買(mǎi)家詢(xún)問(wèn)，對(duì)他們的問(wèn)題要詳細(xì)，并且可以對(duì)產(chǎn)品進(jìn)一步介紹，進(jìn)而詢(xún)問(wèn)買(mǎi)家需要購(gòu)買(mǎi)多大量，運(yùn)輸?shù)侥膫€(gè)國(guó)家，并說(shuō)明如果大量購(gòu)買(mǎi)可以給出優(yōu)惠來(lái)吸引買(mǎi)家
Hello,friend,this item we have blue、black and yellow,and it send with battery,could you please tell me your address and how many you want,if you need more,we will give you a discount,waiting for your reply,thank you!
如果買(mǎi)家真的是需要大量訂單的話(huà)，就可以按上面的去給買(mǎi)家優(yōu)惠咯
三、可以向客戶(hù)推廣新產(chǎn)品，尤其是遇到節(jié)假日時(shí)，可給買(mǎi)家推薦自己熱銷(xiāo)的產(chǎn)品
Hello,friend,Christmas is coming，there is a Promotions in our store now,the Christmas decoration is popular,our store link:……,hope you will like it,thank you!
四，對(duì)于已付款的大訂單買(mǎi)家給于確認(rèn)信息，主要內(nèi)容包括確認(rèn)產(chǎn)品信息，地址信息等，這個(gè)也是為了給我們自己避免麻煩，當(dāng)然小金額訂單可以忽略的
Hello,friend,thank you for purchasing,please confirm your order,the blue color 100 pcs,and you address is……，waiting for your reply,then we will send the item to you as soon as possible,thank you!
五，對(duì)于大金額訂單，在發(fā)貨時(shí)，要告知買(mǎi)家我們的貨物已經(jīng)發(fā)出，大概什么時(shí)候能到，當(dāng)然小金額訂單可以忽略的
Hello,friend,we have send the item to you by EMS,here is the tracking number……，usually it need 7-12 days to your country,please waiting for it patiently,anything problem please contact us freely,thank you!
六，對(duì)于缺貨訂單，需要較長(zhǎng)時(shí)間采購(gòu)的，要及時(shí)聯(lián)系買(mǎi)家，告知我們這個(gè)物品暫時(shí)缺貨，大概什么能到，是否可以換成同款其他類(lèi)型的。如果買(mǎi)家不愿意，愿意退款取消交易，短時(shí)間的則不需要，否則是給自己找麻煩的
Hello,friend,thank you for purchasing,i am so sorry for that the item you brought have been out of stock now,the next will take 15 days,would you mind waiting for it,if you mind,shall we change it to other color ,or refund full money for you and cancel the order?Waiting for your reply,thank you!
七、發(fā)貨后要關(guān)注物流信息，比如某段時(shí)間某個(gè)國(guó)家正處節(jié)假日、工人罷工、洪災(zāi)等造成物品大批延遲的，要及時(shí)聯(lián)系相對(duì)應(yīng)時(shí)間段的買(mǎi)家，告知情況，讓買(mǎi)家耐心等待，知道我們一直在跟蹤物流，不要開(kāi)case
Hello,friend,i am so sorry for the information,as the new year in our country,so the item will be delay 7 days,so could you please waiting for it patiently,and anything problem please contact us freely,thank you!
八、如果買(mǎi)家告知產(chǎn)品已經(jīng)收到后，一定要感謝買(mǎi)家，并且順帶請(qǐng)求買(mǎi)家留好評(píng)
Hello,friend,happy to hear that you got the item .Are you satisfaction with it?If that,could you please do me a favor to leave a positive feedback for us,thank you,have a nice day!
這時(shí)有人會(huì)問(wèn)，我們是否可以在預(yù)計(jì)收到貨的時(shí)間主動(dòng)聯(lián)系買(mǎi)家，詢(xún)問(wèn)是否收到，收到是否滿(mǎn)意，然后請(qǐng)求買(mǎi)家留好評(píng)呢？這個(gè)Aimee想說(shuō)，如果是有追蹤號(hào)的，并且買(mǎi)家所購(gòu)買(mǎi)產(chǎn)品質(zhì)量過(guò)硬，我們是可以主動(dòng)聯(lián)系買(mǎi)家的，如果是平郵的，Aimee個(gè)人認(rèn)為這樣的行動(dòng)還是不要了，因?yàn)楹芏鄧?guó)家本身就是到貨時(shí)間慢的，所以可能不在預(yù)計(jì)時(shí)間內(nèi)，這么一開(kāi)始詢(xún)問(wèn)，買(mǎi)家可能就不會(huì)那么有耐心了。
今天的分享就到這里了，上面每個(gè)內(nèi)容附帶的是Aimee自己的郵件模板，大家可以作為參考。每個(gè)人都有不同的客服處理方式，最主要的還是要讓買(mǎi)家覺(jué)得我們是真心實(shí)意從買(mǎi)家考慮為他服務(wù)，這樣才是最好的！（來(lái)源：CSS平臺(tái) 編選：網(wǎng)經(jīng)社）
